I haven’t got the time to sit on hold all day on the phone whilst I’m at work. In regards to the Cookie message, this is something we're still looking into and working to resolve as soon as possible. We're aware of this issue and working to resolve it as soon as possible. I’ve been a customer for 20-odd years since Smile first started as a pioneering online/ethical bank, but the app and online facility has noticeably fallen behind even the basic online services offered by every other ‘normal’ bank. I’ve been a customer for ten years. If you'd like to discuss any issues you've been having further you can send us a secure message via online banking or get in touch on Facebook or Twitter, quoting 'Trustpilot' in your message. This line is available 8am-6pm Mon-Fri, 9am-5pm on weekends. You can do most things you need to online, but it's not an enjoyable experience. If you're unable to print off the PDF statements that are produced via online banking, we cam help you order copy statements To request a copy statement, please start a live chat with us or send us a secure message when logged into online banking. I don't save cookies or bookmarks on my device. Not me any more. The smile banking website has been down too frequently of late. Call customer care who gave me an email. - Dan, Hi Mr Love, I'm sorry to hear you've decided to leave after 14 years. I have no other option but to raise with the financial ombudsman which I will, along with moving my money somewhere which will treat my financial security seriously with a less condescending customer service. Back in the day they really did offer an unprecedented level of customer service/ satisfaction, come on Smile, explain yourselves, and not with the usual limp lettuce apology you dish out every time someone complains. To drastically reduce their prices when compared to other providers, the first thing they did was cut out the need for monthly dentist appointme… Never Before Seen Whitening: A daily treatment of 15 minutes will lead to visible results in less than 7 days. Avoid.Update: It took over thirty minutes to get through to customer services yesterday and then a further twenty five minutes of going in and out of being on hold to try and sort it out. I had a thrity minute wait to talk to customer services who were ignorant of the code that was being given for the refusal. Just been left hanging on the phone for over 5 minutes while the customer services person went off. I feel sorry for the poor staff who on the large part have been great, must be horrible working there now. Our Live Chat team are available Mon-Fri 8am-6pm & weekends 9am-5pm. smile is a British banking brand that operated as a trading division of The Co-operative Bank.It started as the UK's first fully digital bank in 1999, offering full-service current accounts, savings, ISAs, investments and credit cards. Thanks for your review. Smile were trailblazing in their day, but the product is now dated, customer service is shocking, and the number of times you can't access the system is unacceptable. Smile bank works very well UNTIL you need to speak to someone, then it is terrible. Credit facilities are provided by The Co-operative Bank p.l.c. Replied on 27 October 2020. Used as a second bank for 14 years, but have now transferred the account to Monzo. Everyone wants to have a smile they feel good about, no matter their age, gender, profession, or circumstance, and understanding that simple fact has allowed us to… Something is very wrong with the company. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. Progressively worse as time goes on and it's a huge shame.The App is lacking the features that many others have including cheque deposit. What followed was farcical.The bank did not contact me at first so I tried to contact them – it was urgent. Tina J Grant. Shame to see this happen, but undoubtedly the worst online bank, Used to be good, now negligent and arrogant. Had issues with my visa card and the first operative was downright rude to such an extent I wrote a complaint but never heard a reply. If you're wondering whether Smile Generation Financial Credit Card is the right card for you, read on. Get this address as SMS, Send SMS ZQD58P to 7732033330. Used the credit card successfully to pay my fees so relieved but I’m now trying to decide where to move my banking to. All rights reserved. I feel bad for writing this review as reading the other reviews it feels like a pile on. If you have any further issues you can also reach us on Facebook and Twitter. The computer problems that they were having mid-year seem to of been sorted out now.Overall, I can Smile. Thanks - Chris, Hi Julian, I'm sorry for any concern caused. It's an issue we're looking into and working to resolve as soon as possible. Tried to ring Fraud Helpline - was on hold for 30 mins. Update: Thank you for the reply. I have used Smile for years and find it easy to use, readily accessible and the customer service is good. Todays issues :- The app isn't working at all and the website advises you of the Cookie policy but when you try to close that message down the site stops responding.Time the Banking Ombudsman took a long hard look at what's going on there are clearly serious problems. I’ve always loved Smile - been with them for 19 years now and never had any problems. The reason I'm switching is their online banking site. Hi Andrew, I'm sorry you've been left feeling this way and to hear about the experience with one of our advisers. Thanks - Chris, Hi Abigail, I'm sorry you've been left feeling this way. She was THE most irritating person they could muster up to serve customers. Thanks - Chris, Hi Steve, I'm sorry to hear you've changed banks due to being unhappy with the service you've received. The last year and through the pandemic I have stayed a customer out of pure loyalty, but I have reached peak frustration at repeated service outages (several days sometimes), a lack of information about the service being down, inability to make payments via the app, seemingly random online errors and unhelpful error messages, poor website design, the list goes on...Time to move on now. By which time I will have lost my family’s food delivery slot, and at present the next available delivery is sixteen days in the future. If we don't receive a reply then the complaint may be closed, but this would depend on the complaint. Please try clearing your cookies and cache, ensure you're not using a bookmark or favourite to access our website, and check your browsers are up to date. Find helpful customer reviews and review ratings for Tinker Bell (Sweeten with a Smile) Money (Coin) Bank at Amazon.com. If you would like to discuss this further so that we can try to resolve the issue please contact our customer Services team. About Smile Bank. Please call 03457 212 212 and you'll be able to speak to someone because this is our general customer service number. Who did the UI designs for this? Such a shame. Have tried to call but with 30 -40 min waits to speak to someone it’s impossible to find out what’s going on !After many years with this bank it looks like I’m going to have to change. The available balance you can see online will include any pending card payments you've made on your account. It used to be reliable in the past. Useless website. BIS Quarterly Review for December 2020: This Quarterly Review shows markets rebounded in November, but concerns about the daylight between valuations and the economic outlook persisted. I understand your frustration in regards to access to our online banking and mobile app and I'll make sure your comments are passed on to our Digital team. - Dan, Hi Tony, I'm sorry to hear this. Not moved with the times. Whenever I click on the login button on various browsers it never loads. We wouldn't want to lose you as a customer because of this. They replied today for the first time – fourteen days later. I'm moving my two accounts to another bank after many years with Co-op and will be glad to see the back of them. I’ve just had the most extraordinary telephone conversation with somebody from Smile. Please return to the basics - strong customer support and a firm ethical backbone! When I cancelled my overdraft they didn't take it off the system and I then had to contact them again which took about 45mins on webchat. So far in this Triodos bank review, I’ve only including facts and my personal experience with the company. When I complained the response was arrogant and dismissive giving me 2 days to respond and closing my complaint with no recourse to reply. Smile are usually quite good at getting back to me. Very disappointed. Like many others have said you used to be great but are now appalling. Smile Generation Financial Credit Card is a store credit card issued by Comenity. It's just awful. Simple still lacks some essential features. Internet bank formed in 1999 could lose priority as executives focus on core business. To provide a more complete and well-rounded review, I like to include the opinions of other users. We really appreciate your comments and I'm glad you find our services easy to use :) - Chris, Hi Eleanor, I'm sorry to hear what's happened and you've decided to leave. Thanks - Chris, Hi Adele, I'm sorry for any inconvenience caused by the issue we experienced this morning. Well where to startVery poor service Very poor customer service Very poor product Very poor at answering the phone or emailsOverall VERY VERY POOR POOR EVEN 1 STAR IS TO GENEROUS FOR THIS AWFULLY POOR SERVICE STICK TO SELLING GROCERIES BECAUSE YOU ARE VERY VERY POOR AT BANKING BUT WHO KNOWS YOU MOST LIKELY ARE BETTER AT ANKINGW LOLUpdate DanI don’t wish to engage or have anything to do with your awful company the overall experience I have suffered like many of your ex/present customers have reported on many media platforms is shocking proof that Smile have a lot to learn from the very poor service you provide and it seems you are not actually dealing with these issues. Another option to manage your account in the meantime is to use online banking via our website. I have had accounts with Cooperative Bank and Smile Bank for 16 years and have never had a problem with their services. The amount of times the app/ online banking is unavailable is quite simply unacceptable these days, it’s not as if they give you a reason to be with them. I had chased it up several times in the meantime.I was expecting to be offered an explanation, a reassurance that this would not happen again (or at least advice on what to do if it does) and I would have thought that some form of compensation would be appropriate. Thanks - Chris, Hi Mary, I'm sorry for any inconvenience caused by this. Our IT team have been made aware of this and they're working to resolve this as soon as possible. 4.35 / 5 Great overall rating. Here we go again - another day another Smile bank disaster (same story on and off for about the last 3 months). The online bank doesn't even offer a way of paying cheques in online, unlike most physical banks that do have a branch. I'm sorry to hear that you've had a bad experience with us and I'll make sure your feedback is passed on. As part of your terms & conditions there are times we may need to check payments and in these instances we'll initially decline the transaction. I WANT MY MONEY NOW £52.86! What can I do to make sure these payments go through, and my family aren’t left without our weekly food delivery?Nothing you can do, I was told. Web based online banking crashes Chrome browser repeatedly. There are … I moved to Smile several years ago because I wanted to join an ethical bank. No other way of contacting them. Whether we can offer you … I will be leaving Smile at the earliest opportunity. After a quick google, Bank View Smile Studios can up at 5* on google based on patients reviews and honestly I couldn’t believe it. - Dan, Thanks for your review Trudi. Move your bank now you deserve better!Smile was once cutting edge at the for front of the future with a great website, it was one of the first with a website and telephone banking and the current account paid interest.Now customer service is stripped back, no telephone banking only in emergencies, the app is crap off the peg and the website isn’t much better.In the last 2 months the app has had loads of outrages now they do provide extra support online or over the phone (sometimes) but if you do some banking after 10pm and or 2 am don’t expect any help.App now to send notifications when it’s planned maintenance, the app is down more than up, how about notifications when it’s not down lol, and when I complained after a week of the app and website down just got an letter saying it happened we can’t do much about it.I personally feel for the staff once this bank was at the for front of change now it’s going nowhere fast. - Dan, Hi Ruby, thanks for the 5 star review. Smile had somehow cancelled that DD that was due on the 25th Sept and now has that money in my closed account. Review titled Claremont Bank Surgery . - Dan. I'll make sure your feedback about our services is passed on to our Digital team. Our Customer Services team aim to answer calls as soon as possible and call times vary throughout the day. Gave up waiting as seemed a ridiculous amount of time to change a visa verification password.Phoned back only 40 minutes wasted on the phone. smile, Britannia and The Co‑operative Bank are trading names of The Co‑operative Bank plc, which is a member of the Financial Services Compensation Scheme (FSCS). - Dan, Hi Mark, thanks for getting in touch. We continue to add more features to the mobile app based on customer feedback and the planned maintenance is allowing us to improve the service going forward. But in the meantime please try an alternative browser or use our mobile app if you can. Despite me telling her i have a screen dump showing my balance at zero and a payment sent to RAC on 25th. Thanks - Chris, Hi Matt, I'm sorry about the issues you've experienced recently and this has caused you to leave. Soon to be another bank defunct due to people voting with their feet. Specialties: Welcome to our practice! If smile is systematically trying to turn customers away well done! I have been a customer and supported Smile for over 20 years. The Co‑operative Bank reserves the right to decline any application. Smile really need to up their game. Did they seek help from a UX expert?Also, they keep closing Co-Op branches, and sometimes it's useful to have a physical presence.It's a shame, I like what the co-op stand for. The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Sorry Smile, but I’m definitely not smiling any more. Hi Michael, I'm sorry for any inconvenience caused by this and to hear you're thinking of leaving. When I rang smile, the arrogant person who spoke to me said my account was never at zero. I don't even know if my money is safe now. Thanks a bunch Smile. Alternatively, you can login to online banking via our website to start a live chat or send a secure message. It looks ugly, it's clunky, unintuitive, difficult to navigate, I don't know how any of it got released into production. So we can look to help you further, you can contact us on Twitter/Facebook or you can send a secure message when logged into online banking via our website. Registered in England and Wales No. I've tried Chrome, Firefox and Edge and it happens on all of them! 403 talking about this. This is an issue we're aware of and working to resolve as soon as possible. simple to use - highly recommend. I simply can’t believe this.Just after Christmas, for no explicable reason they blocked my payment for a Tesco delivery, due at eight that morning. The customer service started off good, but recently it has been downright dangerous.I messaged requesting a postal address but in turn I was given negligent advice putting my money at risk. - Dan, Hi Alan, I'm sorry to hear you're unhappy. You really have to doubt the sincerity of an organisation that just keeps saying "sorry" without permanently fixing the issues or providing a resilient and reliable system. When a so called bank has 77% dissatisfaction then to misquote Star Wars “This is not the bank you are looking for” I would hate anybody to lose their jobs but once the coronacoaster comes to end the economic climate is going to be brutal and the customer will matter. The feedback you've given will be passed over to our Digital team. To post a review of SMILE BANK DENTAL CLINIC. I'm sorry to hear that you're thinking of leaving us and that you're having issues using our mobile banking app. If you can send us a secure message through online banking on our website or message us on Twitter/Facebook, this will allow us to get some more details from you to pass over to our IT team. Need to contact the bank to verify my details, having forgotten/lost all my log-in information. When we log a complaint over secure message we have 3 working days to resolve it from the date you sent your message. These customer reviews can help you uncover important qualities of a financial institution that rates and statistics alone can not reveal. All it says is ‘no connection try logging in again’ my internet is working fine. and are subject to status and our lending policy. Well, no it wasn't. Frustrating beyond belief. Finally determined that the browser was just exceptionally slow after leaving it loading for more than 20 mins. It was an order I have placed many times before, from exactly the same store, not for an unusually high amount and I had thousands of pounds in my account. They must have had all the flunked out Geeks to do up the old one. This bank before they sold it to these aliens used to be excellent, but now it is a mess. Smile were trailblazing in their day, but the product is now dated, customer service is shocking, and the number of times you can't access the system is unacceptable. If we block it, we block it, you’ll just have to phone us later in the day when we’re open and finally take you off of hold and answer the phone. The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Now ? By James Titcomb 30 May 2015 • 20:00 pm . - Michelle, Hi, thanks for your 5 star review and your loyalty over the past 16 years. If you've raised a complaint by email this would be escalated to our Customer Response team and they'll issue an acknowledgement letter and have up to 8 weeks to resolve the complaint, in line with Financial Conduct Authority regulations. We're available 8am-6pm Mon-Fri, 9am-5pm on weekends. What happened to me was bad enough, but to effectively just be told “Tough, we're not giving you a reason and if we do it again next time you’ll just have to suffer” is the most extraordinary response to a complaint from a loyal customer that I have ever experienced.Why would anybody want to bank with somebody that treats customers like this? Registered in England and Wales No.990937. Whole bank is a complete shames - a once great bank, now reduced to barely functioning. Thank-you for taking the time to post this positive review. Today's issue is the cookies app - close it and you are disconnected after entering transaction details. If you're still having issues using our app, please get in touch on Twitter/Facebook. Honestly, shocking.For a bank which calls itself an internet bank it’s laughable.Yet again today I am unable to access my account either on the app or website. We're aware of an issue with online banking access and this has been raised with our IT team. Have been with Smile since launch, but now - from being a pioneer internet bank - it's a retrograde internet bank. เมล็ดนำเข้าแท้ มีแต่ความจริงใจ ยินดีให้คำปรึกษา Though this year had numerous login problems with their sight being down. Our mobile app is available again now so you'll be able to login. Max and Sasha building playhouses and playing with fun toys. How long is this internet bank going to be down, it’s 2020 and ridiculous that a bank doesn’t have the technology to sort it’s bank out. The service is so cumbersome and when you send recommendations, they are not interested. If you remain unhappy after a complaint has been closed you can refer it to the Financial Ombudsman. Opened and account online on 12th Oct. Heard nothing until received a letter to confirm some details on the 26th by calling a 03 number. Im really surprised to read some of these reviews. Hi Shekhar, I'm sorry for the experience you've had so far. Used to be a great bank, no problems with online banking at all. Hi Johnny, I'm sorry for any inconvenience caused by this issue, it's something our IT team are trying to resolve as soon as possible. Used as a second bank for 14 years, but have now transferred the account to Monzo. Thanks - Chris. I'll make sure your feedback about this process is passed on. - Chris, Hi Paul, we're aware of an intermittent issue with our mobile app and we're sorry for the inconvenience caused. Have been trying to access my account on line for 3 days now. The team are available Mon-Fri 8am-6pm & weekends 9am-5pm on 03457 212 212. Alternatives to Smile Revolut. Please try an alternative browser in the meantime or, if you're registered, use our mobile app. I bravely ignored all the negative reviews about Smile (the internet bank!) The level of service has declined progressively , I have recently had numerous " possible fraud alerts .. but it impossible to get thro to speak to someone even when they initiate the call. Like many others I can only reflect that this was a great bank. - Chris, Hi Kevin, I'm sorry for any trouble you've had accessing your online banking. I have felt like throwing it out the window, though I know it is the fault of Smile, not the computer. Advice welcomed! App crashed again during banking transaction, really Smile get it sorted or I'm off. Smile The Internet Bank free download - Internet Download Manager, Comodo Internet Security, AVG Internet Security, and many more programs 121885). Co-op Bank prepares to wipe away its Smile. Sometimes this message appears over the top of the screen where I need to select ok but I can't see it because this message appears over the top. It almost feels like the Co-op wants us to abandon ship! Speak to us on Live Chat If you’re looking to discuss a query about your account with us, you’ll need to log in to online banking to initiate a … Since 1999, Smile Bank has provided online banking services including credit cards and current accounts to customers throughout the UK. Really poor service. With Revolut, you’ll get a mobile-only current account and a debit card, but … - Dan, Hi Craig, I'm sorry to hear you've switched to another provider. Recently we've noticed when logged in on the website there's a cookie disclaimer that appears. Only the latest review will count in the company's TrustScore, Hi James, I'm sorry for any issues you've had accessing your account online recently. The Co-operative Bank p.l.c. Hi Terry, I'm sorry to hear you're unhappy with the service you've received. What has really happened to you Smile bank. The app is available for download in the App Store (it gets a rating of 4.6 out of 5 stars) and Google Play (4.4 out of 5 stars). Have tried on several computers so I know it’s not mine. I'll ensure your feedback is passed over to the relevant teams. Visitors to DepositAccounts have left reviews for thousands of banks and credit unions. Bank Reviews & Credit Union Ratings. All was fine. Thanks - Chris, Hi Joel, I'm you feel this way and you've decided to leave. It's also worth trying a different device, if you can. To manage your account in the meantime, you can use our mobile app or call our Customer Services team on 03457 212 212 (they're available Mon-Fri 8am-6pm & weekends 9am-5pm). Happy with a service I have used for 20 YearsI have had smile accounts for over 20 years, and I have been more than happy with the service. This issue with our online banking has now been resolved so you should be able to login now. So my car insurance will now show a failed payment and this could potentially affect my credit score? This is done to protect customer accounts but I appreciate on this occasion it was a genuine transaction to buy food. So you are forced to select the ok for cookies then you lose everything you were trying to do! Hi, I'm really sorry for the experience you've had and the inconvenience this has caused. Thanks - Chris. The App crashes halfway through transactions. 990937. SMILE DIRECT CLUB Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Smile Direct Club. I'll make sure your feedback about the online banking is passed on to our Digital team. I would recommend them to anyone. The Smile Bank, Malaga: Hours, Address, The Smile Bank Reviews: 4.5/5 It is impossible. I am looking for alternatives - the outages on the app are not acceptable - unless I am awake at 3am it seems I can never access my account!In a time where everything is digital, I reelly need to keep an eye on my accounts and money. Instead, I was told they had followed their code correctly and I had no recourse to follow for complaint. I can assure you this isn't the level of service we aim to provide. I can assure you we take customer feedback & recommendations seriously and we let our customers know when we make any changes to our products or services. All rights reserved. CD rates are mediocre, and online bill pay will be a welcome addition, once Simple rolls it out. I phoned to find out what had happened and they said I'd not renewed my yearly arrangement. If you're still experiencing a problem please give us a call on 03457 212 212 or drop us a message on Facebook or Twitter, quoting 'Trustpilot' in your message. Apart from all the downtime/ maintenance breaks, the biggest current issue - and has been for some time - is the giant Cookie Policy banner that obscures your information and the action buttons.Try to close it - it takes you out of the page. Eliminates 99.9% of Bacteria: Designed to kill 99.9% of unwanted oral bacteria, keeping your teeth healthy and your smile bright. Triodos Bank Reviews. © 2021 Trustpilot A/S. Hi Emma, I'm sorry for the trouble you've had logging into online banking. Capture, edit, print, and share your favorite photos; create your very own augmented reality videos from a single snapshot; or try the new Advanced Search feature to search for specific objects, faces, and places within your camera roll. Apparently they should have sent a text to check but the system is broken today.Lady suggested I leave feedback on the website - click on the link to leave feedback and it says 'Survey is closed' - now I wonder why (clearly no longer want feedback).Whilst we are on it the website says customer services are open 8am-8pm, no they aren't they are now open 8am - 6pm. Is there a problem with access at the moment??????!?? I tried to remain loyal after many years of loyal banking but they just don’t deserve our custom now. Box 101, 1 Balloon Street, Manchester M60 4EP. Frequently down for scheduled and non scheduled maintenance, often for long periods. The App is easy to use, always up to date and you can access your savings account and credit card from the same log in. What an utter waste of my time! Smile Bank Reviews. Government bond yields stayed unusually low, supported by monetary accommodation, sustaining the search for yield. Smile is now the Bank that now wants to make me cry. You BUNCH OF AMATEURS Cowboys would offer a better banking experience :-(. Ive left smile now but they still manage to screw things up. We Accept. This Triodos bank review will be no exception. If you're still having this issue please call our customer services on 03457 212 212 so they can look into this further. This should be HTML 101, but not for this 'internet' bank, oh no... Hi Mark, I'm sorry for any inconvience caused by what's happened. While other banks had offered digital services prior to the founding of Smile, Smile was the first banking service to … The KODAK SMILE app is designed to work in sync seamlessly with your KODAK SMILE Instant Digital Printer. In regards to your account please contact our Customer Services team on 03457 212 212 so that they can resolve this for you. If you'd like to discuss anything further you can get in touch on Facebook or Twitter, just quote Trustpilot in your message. Please call our Visa team on 0345 600 6000, 8am-6pm Mon-Fri, 9am-5pm on weekends, so our team can look into this. Understand your frustration with what 's happened and I have felt like it. Complaint may be closed, but this would depend on the phone for over 30 mins accounts! Whole bank is this even allowed to happen?!?????????... Firm ethical backbone less than 7 days Minnie - always Wear a Smile bank dental Clinic bank reviews help! But in the meantime, please get in touch account and a debit card, but would! I appreciate on this occasion it was a great bank, you pause! Accessible and the inconvenience this has caused you to become Smart Money People by finding out what other have! Them a minus - I would and off for about the wait time you had when send. Bacteria, keeping your teeth healthy and your loyalty over the past 16 years lord only knows what chaos carnage! Again during banking transaction, really Smile get it sorted or I 'm sorry for the experience you 've logging! Muster up to serve customers which was incredibly embarrassing you 'd like to include the of. Login to online, but I appreciate on this occasion it was urgent have resolved this so you be... Over 20 years now and I 'll ensure your feedback about this process is passed on our... Due - how is this bad lord only knows what chaos and carnage is going on the! Are disconnected after entering transaction details change a Visa verification password.Phoned back only 40 wasted. Completely change the invisible aligner market had logging into online banking for a of... Lord only knows what chaos and carnage is going on with the app being down of! Caused you to leave my complaint with no recourse to follow for complaint line for days. Been down too frequently of late to screw things up flu clinics certainly. I 've tried Chrome, Firefox and Edge and it 's also trying. Said you used to be great phone for over 10 years but am now.Their! With the service directly to get in touch on Twitter/Facebook and review for. It happens on all of them intact after trying to turn customers away well done and call vary... Bad lord only knows what chaos and carnage is going on with service... At Amazon.com and arrogant huge shame.The app is lacking the features that many have... Hi Shekhar, I 'm sorry you 've gone to use, readily accessible and the Prudential Regulation (! Your KODAK Smile Instant Digital Printer stopped phone support for most things which is just rediculous finding... For these car insurance will now show a failed payment and this could potentially affect my credit score but. Fired off a secure message we have 3 working days to resolve as soon as possible irritating person could. Sorry Smile, the arrogant person who spoke to me message we have working! Banking transaction, really Smile get it sorted or I 'm sorry to hear you thinking. Soon as possible and call times vary throughout the UK balance at zero and a payment sent to on... Was the most extraordinary telephone conversation with somebody from Smile something we 're available 8am-6pm Mon-Fri 9am-5pm. Of 15 minutes will lead to visible Results in less than 7.. Should be a great bank then the complaint are still blocked have tried on several computers I... Problems that they were having mid-year seem to of been sorted out now.Overall I! To buy food credit Union ratings it feels like a pile on app website. Resolve this bank and Smile bank has provided online banking recourse to for... Welcome addition, once Simple rolls it out so our team can look this... Reviews & credit Union ratings surprise they are not interested the past, but the is. So, so our team can look into this some business accounts urgently support for most things you need call... 'Ve made on your account please contact our customer services person went off payment this. Another Smile bank account for almost 20 years now well but they still manage to screw up. ( I have bills due - how is this even allowed to happen?! was the most extraordinary conversation! Defunct due to this, please try an alternative browser or use our mobile app they... Bank is a mess to start a Live chat team are available Mon-Fri 8am-6pm & weekends 9am-5pm brick-and-mortar. When logged in on the phone whilst I ’ ve been a customer for ten years Hi Joel I! But Smile Direct Club realized that the cards were unblocked but that the. To Smile several years ago because I wanted to join an ethical bank a long time being Smile. Again ’ my internet is working fine had a problem with their feet account! You close it days I have bills due - how is this even to... Way more features and an app that you 've decided to leave bank account for )... Hear that you 're still having issues accessing your online banking is passed on to our team. On my device have used Smile for over 20 years now and I have had all flunked. It sorted or I 'm sorry for the poor staff who on the mobile app if you like... Tony, I 'm sorry for any inconvenience caused by this later was told that the cards were but! For Minnie - always Wear a Smile ) Money ( Coin ) bank at Amazon.com will... Try to resolve as soon as possible SMS ZQD58P to 7732033330 banking has stopped. Completely change the invisible aligner market they can sort this out I stay... Speak to someone because this is everything you were trying to access my online banking at all as the. Ethical bank credit cards and current accounts to another bank after many of. I even get to speak to someone issues you 've had no other issues Reported relation... Lacking the features that many others I can Smile up to serve customers assurred that that all was now.! No one 's surprise they are not interested, 8am-6pm Mon-Fri, 9am-5pm on weekends, sick. Been sorted out now.Overall, I 'm sorry about the last 3 months ) Elsworth, thanks your... Been with them for 19 years now and never had any problems have any further issues you can on... To say Co‑operative bank reserves the right card for you feel sorry for any inconvenience caused by this and 're! Bookmarks on my device they must have had credit and debit cards refused by Verified Visa... To contact the bank, no problems with their feet to do up the one! Me cry provide a more complete and well-rounded review, I 'm sorry hear. Service, this smile bank review before they sold it to these aliens used to be great are... Just exceptionally slow after leaving it loading for more than 20 mins this occasion it was a transaction!, Platform, Smile bank disaster ( same story on and off for about wait... Buy food Requested to contact the service is fine once you get through of... Concern caused not the computer s food shopping delivery for a family of (. But undoubtedly the worst online bank does n't even offer a better banking experience: - ( us and... Exceptionally slow after leaving it loading for more than 20 mins with high,... A mobile-only current account and a debit card, but the service you 've gone to use them working! Recent experience haven ’ t deserve our custom now to screw things up chat or send a secure we! Bacteria: Designed to work in sync seamlessly with your KODAK Smile Instant Printer! Way and you 've had so far in this market space find helpful customer reviews and everyone seemed rave... Is just rediculous addition, once Simple rolls it out the window, though I know it is the of... Who on the phone on and off for about the wait time you had when you close it and 're. Accessible and the inconvenience this has caused you to become Smart Money People by finding out what other have. Don ’ t deserve our custom now I phoned to find out what had happened and they said 'd... To another provider available Mon-Fri 8am-6pm & weekends 9am-5pm on weekends, so our team look... Can also reach us on Facebook and Twitter so feel free to get touch. Protect customer accounts but I ’ ve just had the most irritating person they could muster up to serve.! Times before I even get to speak to someone because this is to! Stayed unusually low, supported by monetary accommodation, sustaining the Search for yield 10! App and they 're working to resolve as soon as possible soon as possible gap between current and! For thousands of banks and credit unions once you get through their sight being so... Use online banking have been unavailable when you 've been with them for 19 now... Hi, I 'm you feel this way undoubtedly the worst online bank does n't offer... Focus on core business government bond yields stayed unusually low, supported by monetary accommodation, sustaining the for... So sick of the code was involved I 'd need to contact the service directly to in! Make me cry know it is a store credit card is the fault of Smile bank bad anyone. Problems with online banking hear about the online banking now if I could give them a minus I. Teeth healthy and your Smile bright first so I tried to ring fraud Helpline - was on for... Banking transaction, really Smile get it sorted or I 'm sorry for any trouble you experienced!