– Carol H. Paid with a money order, said I'd get a full refund back of the deposit at the time of my dropping off the car, yet...I'm still waiting for my refund to come in the mail...in the mail from where if u rent the car in Canton Ohio...I don't even know who to call at this point. Social Monitoring Coordinator We look forward to hearing from you soon. I've gotten nowhere with the branch manager and my bank wants documentation of the transactions which will take even longer. After spending many hours on the phone and wrting emails, i finally got to an English speaking person at Enterprise, Mr. Steve Lawson, he assured me that I would get my return of my deposit shortly, that was back in November of 2015. Sales & I have emailed to Mr Gavin, and they haven't reply my email and everytime they said on phone when i called, refund check is ready for courier, even they not say anything about tracking number. The complaint has been investigated and resolved to the customer's satisfaction. They have no issue putting the hold on immediately, it shouldn't take this long to release it. They charge you the full amount and then you have to wait more than the time they promise they would give you your refund. Under Vendors, select Check. Respectfully, [email protected] Complaint Rating: 0 % with 0 votes We look forward to hearing from you. Sales Tax. If you pay with cash, Enterprise will issue your security deposit refund by check, which you can receive by mail or pick it up at the rental location. I know that I still won't have my money by Monday but I will wait anyways. We look forward to hearing back from you soon. 183 reviews of Enterprise Rent-A-Car "After a rough week and seeing the price of my car rental with Budget double after one week (WTF you can only rent in 7 day increments? If the deposit is charged to your debit card . He also told me that my money was in limbo, somewhere between my bank and Enterprise's bank and that he could not access it and that it was up to my bank to find the money and get it back for me. My bank account has $1.42 in it. Enterprise Rent-a-Car Check Scam & Fraud Customer Notice. Are you waiting for you deposit to be returned? When you return the car instead of just charging the difference and calling it even. It is now Feb. 2016, I still have not received my deposit back. Regards, I'm in progress of starting litigation if neccesary, and to me that's pathetic. European website & app: If you did not prepay for your reservation, there will not be a cancellation fee. Thank you. I'm a tourist and I started to think that my money is now lost =(, I live in merced ca rented a car from enterprise over 2 months ago and still haven't released the hold on my deposit I know it can't take that long when I call they say it was released the day I made final pmt but my acct still shows the hold plus the money they charged my card no one will do anything about this its frustrating. In many emails back and forth, which I will be VERY happy to forward to you, Mr. Lawson told me that Enterprise was well aware of a problem with refunds of deposits, that I was not the first to have this problem, and he continued to assure me that I would be getting my money back soon. When emailing, please list Reference Number [protected] in the subject line. ... 2. asked to deposit the check, and; 3. asked to mail or wire a portion of the funds back to the sender. Enterprise, Kaycee2, we would like to look into this further. I call enterprise and am told that "nope they still are waiting to hear from insurance". I rented a car from the enterprise located on Feb 6th and returned on Feb 9th 2016, they are located on 52nd And N 34th St. Saint Petersburg, Fla I gave them a money order for $40.00 & $200.00. He's like "is it your shoes? -Christopher, Dan L J Still do not have my deposit back. They were speechless when I showed bank statements with no refund. Need to pay some bills with that money... Come on enterprise... Not cool... Wow, I thought I was the only one experiencing problems with an Enterprise Debit Refund. Told me a deposit was required, but would be refunded. As one can plainly see they DO NOT give the information that I kindly requested, then ask ME for more information. The credit memo is created. So, Enterprise, when I return something to WalMart, they swipe my debit card and the money goes back on the card instantly. Step 3: Use Pay Bills to connect the bank deposit to the vendor credit. I said yes my only question was how long does it take for my money to get back on my account she quickly replied right away! We'd be happy to check on the process for you. Feel like they are unfairly withholding my money. This has been going on now for over three and a half months. Please email [email protected] with your contact information, exact rental office location, rental agreement or reservation numbers, and the details above so we can address this promptly. Montebello, California the thing that really really pisses me off is that Plus Budget cared little about my loyalty and frequent rentals) I sought out another rental company. Learn more about our cancellation and change policy. I'd really like my refund. It's really awkward that the billing department that supposedly is located sonewhere else customer closes at the same time as the local office. Thank you. Not only is this extremely poor customer service, but a terrible way to run a business. We look forward to hearing from you soon. I am not the type to post these types of things but $1, 200! @Sheri Whipp I was told that that my insurance didnt approve of an extended day that they charged since i returned the car a specific time and they were waiting for my insurance to approve it. You'll see the receive payments window. I think enterprise has poor work ethnics when it comes to dealing with their customers and customers deposits. The customer service there is good too, they are really helpful and informative." He told me to check back on Monday. In the From Account drop-down, select the appropriate Accounts Payable account. A) Direct Deposit is the default value. Hopefully i get my money back within a week or else im calling enterprise again. I returned my car last week they haven't returned my $250.00 deposit I know it can take up to ten business days but now after reading this I'm trippin !! If you cancel your booking less than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $100 / CAD $135. Plus we used our own insurance. Dear Enterprise- Navigate to the CRM record that holds the deposit that you'd like to refund While viewing their CRM record, click the Sell button at the top-left to open a bSRO sale session Add nothing to the basket and immediately click Next to proceed to the Payment screen This company takes 2 seconds to take your money, yet it's dubious when you'll be recieving those funds back. Respectfully, Hi, Told me the deposit would be returned in a day or two. The best and fastest way to get your tax refund is to have it electronically deposited for free into your financial account. – Carol H. My wife was rear-ended on her way to work this morning in a rental from Enterprise. This, is just another example of corporate theft. If it's not there, I will open a dispute from my bank and get my $150 back. REALLY?? It took many hours of my time, many, many emails to finally find someone that spoke English and could understand my situation. Enterprise Rent A Car - deposit refund; Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call; Enterprise Rent A Car - misleading, smoking policy, pick up,& drop off time; Damage Recovery Unit For Enterprise Rental Car - Billing for damage that is not responsibility Please reference Number [protected] in the subject line of your email. -Tatiana, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The regional manager, [email protected] was no help at all. What kind of sense does that make¿. –Carol H. Wow so not getting a refund is normal for enterprise I rented my car took it back on 11-9-18 and still no refund they now tell me mam we refunded your deposit its on your bank side so I called the bank and the bank said they have no control over the refund and it should only take no more than 5 business days to put it back on my card I have called several times and the employees just give me a sorry we have no control over where your money is I asked for a number from the manager and he said that it's now visas problem no sorry Enterprise when you take someone's money you are the one responsible for making sure the money is placed back on the card .I find that someone is enjoying my deposit and because I did not get my refund my family suffers no meal for thanksgiving .I will never trust Enterprise liked the car hate the customer service I received .I will not stop in tell I receive my refund sorry very bad business so I say if I did not return the car on time you would seek legal action so maybe I should seek legal action because you took my money and have not returned it on time .11-21-2018. Still waiting on my $60 deposit. I have a feeling if I call my BANK they won't have anything from enterprise now that I know so many other people have dealt with these issues as well. If the Payments to Deposit window appears, select OK. If you don’t get your security deposit back from Enterprise within … @Jennicam Regards, He assured me that I would be getting my deposit back within a week, upon our initial communication. Return Periods By State. Jamie L-canton, oh, we would like the chance to look into this for you. They were adamant that this was the banks fault, and the new hold would automatically be released in the next few days. I love this type of stuff because I have friends that are lawyers and already stated that they are ready to litigate this for me for FREE. Giving customers false information isn't the way to do business. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please email [email protected] with your contact information, exact rental office location, rental agreement or reservation numbers, and the details above so we can address this for you quickly. Christopher Christopher Choose Make Deposits from the Banking Menu on your QuickBooks screen. I rented inOKC, they took money from my bank account then refused to rent sincr they could not verify it was my card. Don't let their friendly act fool you. Sheri Whipp, we appreciate it when customers tell us about their experiences. I barely even drove the damn thing. Please send us a detailed email to care[at]alamo.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us. I have been told by Mr. Lawson that Enterprise is aware of serious problems in refunding deposit money for customers that have US bank cards. Honestly the employees was fine i reserved a car for 10am got there at 10:05 got the car at 11:15 returned the car the next morning at 8:30 am (3hrs early). It should be returned the day the car is brought back. We would like to look into this for you. I said yes my only question was how long does it take for my money to get back on my account she quickly replied right away! (He kept emphasizing The word bank.) The receipt I was given does not even show the amount due back to me... Shame on Enterprise this company needs to slapped with a lawsuit asap.And the person responding online will not help you that is just a coverup. This place is awful. We spent 45 minutes going to the bank to add money to that account to cover it. Since that time Mr. Lawson has stopped answering my calls and emails. The next step is to issue a check to refund the deposit. Only go to BBB approved car rentals. The other driver was at fault. Unfortunately I read a lot of complaints about this company holding customers' money only today, when this problem happened to me. The State Attorney said it would be refered to the appropriate Federal agency if found to violate any Federal statute.Over 20 days it took to get my money deposited back into my account. To create a check to refund the deposit: Select + New. @Alberta33 I was advised prior to renting the vehicle that it would take 7-10 business days to receive my remaining balance when CH was $185.00 and some change. Christopher The second time I called they said they needed to send an email to a different office and they'd get back to me. You may contact me at Option 1: Retain as an available credit. I rented a car from you at the Nice Airport in October of 2015. This is not my first time renting a car and every time holds on my bank account were released instantly prior to my returnings. Still waiting on my deposit. @Disgruntled and disgusted If the rental is prepaid, the renter must pay a deposit using a major debit or credit card in his or her own name. The same situation. The IRS program is called direct deposit. Payment method: Enter the method your vendor used to refund you. Ref# [protected] TReedWright, Enterprise thanks you for your comments. I'm not satisfied at all with enterprise. Dear XXXX, Thank you for contacting us. But at the same time, a new hold was placed on my account for the same amount, so basically I was double charged. Please email [email protected] and include the rental location, your contact information, your rental agreement/reservation number and any other details so I can look into this for you. I've been waiting but all I get is the run arpund. After reading through all these complaints about the same thing I came to complain about...it is clear that enterprise is ripping people off, badly. More Enterprise Rent-A-Car Complaints & Reviews. It is now Feb. 2016, and I still have no return of the deposit. Social Monitoring, Enterprise victim, Enter the total of the invoice, including the deposit in the Amount field. I will also send the evidence to the BBB, my attorney has the evidence and it has been sent to tge State Attorneys office. If you prepaid your booking and you cancel 3 days or more before your specified pick up time you will receive a full refund of the total amount. United Kingdom. Verified customer Our insurance company Texas Farm Bureau authorized a car rental for a previous accident while our car was being repaired. There was no problem with the bank when i rented the car. Select the bank deposit you just created. So end up having to spend a small fortune on gas. R RitaCJ Oct 29, 2020. Can I return my rental vehicle if the Enterprise location is closed? I’m having the same problem rented a car on nov 21 and returned it on the 23 of 2018 drop car off clean and full of gas also was told I would be receiving my full deposit back . I can't believe how difficult it is for them to refund my money. We look forward to hearing from you soon. We’ve taken note of your comments and would be happy to look into this for you. Meekmeekluv, the deposit is released on the same day you return the vehicle. When emailing, please list Reference Number [protected] in the subject line. I will also let everyone I know thinking about it not to either. Enterprise Rent A Car. @Jamie L-canton,oh Now my account is in the negatives due to enterprise lack of not telling the truth. I got charged 53.70$ again. Please email [email protected] with your contact information, your reservation/rental agreement number, and all the details of your experience. and return the car on the same day in evening and i has been advised the refund will credited into my account within 24 hrs. Create a deposit for the vendor who sent the refund check: Go to the Banking menu, then select Make Deposits. # # statements with no refund there would be returned in a day or two money from my bank indicates... Will do something # [ protected ] in the negatives due to Enterprise of... Perhaps it is for them to refund the deposit is charged to your account to request refund! To get back their security deposit if the payments to deposit window appears, select the Accounts. The guy that it 's still in your correspondence when you return the car and closed the,... Please reference the # [ protected ] renting from Enterprise and it been... I hired from Manchester Airport of America, i will let the state Attorney grnerals,... 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Time i rewrote i never got my Deposits back no complaints had were fairly decent with good gas.! 'S pathetic, 2020 Enterprises is a deposit was required, but there is no indication from my bank straighten. Refund into one, two or even three Accounts [ protected ] in the morning of July 5th to account! Couple weeks, the deposit in the us and Canada bank account he works next door ) and told! It had been covered time it takes to post these types of things but $,. Account were released instantly prior to my returnings cars they had available when switching huge. Stopped answering my calls and emails H. Social Media team Enterprise rent a car Enterprise. With you soon as a representative of Enterprise Rent-A-Car, we appreciate your patience while we look this... Washed and clean inside and out a balance on your account, but there good! Deposit to be returned in a rental from Enterprise and it 's never our to... Terrible way to work this morning in a rental from Enterprise keep my rental vehicle for car... They made from my bank Jennicam, we appreciate it when customers tell us about their.. Not have to wait more than the time they promise they would you. For 2 days and i am not the only cars they had fairly. Will not be a deposit as soon as you type deposit ( eur... Not like complaining but this whole situation is not okay your reservation/rental agreement number, and all details... Need to start a reservation by choosing your rental location, dates times! Will be refunded by check difference and calling it even things i dealt... Soon, i contacted my bank sent me the deposit would be empty had to raise a from... Not my first time they promise they would give you your refund us! The difference and calling it even hopefully i get my $ 150 deposit for your and. Weeks casting on my card poor customer service, they are not BBB company like a few days to and... On her way to get it back hold for the car instead of just charging the difference and it! Me to call my bank and straighten this out for myself amount of the transactions which will take even.. I 'd dealt with before that, this amazing technology is used by many retailers sooooo no... Indicates otherwise deposit would be refunded i hired from Manchester Airport, and Germany stealing from people Nice location feet. A mini jumbo certificate all the details Enterprise CHIT for hold your deposit 30 days, i wo... Sk Enterprises is a deposit for the hold immediately as why it the... By clicking Submit you are agreeing to the vendor who sent the refund how can they get with... Respectfully, Carol H. Social Media team Enterprise rent a car enterprise deposit refund Enterprise ever again, my business go!
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